Forex Trading Help | STP Broker

What regulatory body is the firm regulated by?

Yes, ATC BROKERS (US) is regulated by the National Futures Association (NFA) and ATC BROKERS LTD (UK) is regulated by the Financial Conduct Authority (FCA). For additional information, please visit our Regulation section.

Does the firm provide core pricing?

Yes, our market prices are derived from the FDMs engine.

What methods are available for withdrawing funds?

Bank wire
ACH - The maximum amount for this type of deposit is $10,000 per transaction.
Debit card - The maximum for this type of deposit is $10,000 per calendar month.

How do I request a demo trading account?

Please visit our Demo Request section.

What is the minimum account size to open a trading account?

The minimum account balance to open is 3,000 USD.

What are your spreads?

As we provide core pricing, the spreads are variable and not fixed. In order to view live market spreads, you can request a demo account.

Do you charge a commission?

Yes, as we provide competitive spreads, our commission is set to 1.00 USD round turn for a mini contract (10,000 lot size) and 10.00 USD round turn for a standard contract (100,000 lot size).

What is the minimum and maximum lot size that I can trade?

Our minimum lot size to trade is 0.01 (1,000) with no maximum trade size. If there are enough funds in the account to cover the margin required, the account has the ability to trade larger lot sizes.

What is the leverage that is offered?

The trading leverage is set to 50:1. For additional information, please visit our Margin section.

Is the firm a market maker?

No, our firm is not a market maker. We do not have a dealing desk, we only provide Straight Through Processing (STP) order execution.

Are stop losses and take profits guaranteed?

Stop losses and Take profits are not guaranteed to fill at your specified price. As these types of orders are sent as a market order, depending on market volatility, you may incur positive or negative slippage.

Can slippage occur on trades?

Yes, negative or positive slippage can occur depending on market conditions.

Are there any trading restrictions?

No, there are no set trading restrictions in place.

How do I apply for a trading account?

You can simply complete our online application, please visit our Online Application section.

How long does it take for the application to get processed?

Depending on the account type and the necessary documents obtained, on average an individual and joint account takes 1-2 business days and a corporate account takes 3-5 business days.

What documents are required to process the application?

To view the documents required to open an account, please visit our Account Application section.

Once my live account is approved, what is the next step?

Once you have received our welcome email with the approval notice, you now have the ability to fund your account by bank wire.

I have the MT4 terminal on my computer, can I login with my live account credentials?

Yes, if you have previously used the MT4 during your demo trial, you can simply go to “File” and select “Login to Trade Account”. Once the login window appears, you will need to input your live account credentials and select the live server and click on Login.

What is the minimum account size to open a trading account?

The minimum account balance to open is 3,000 USD.

What types of trading account are available?

You can open an individual, joint or corporate trading account.

How can I apply for a trading account?

You can simply complete our online application, please visit our Online Application section.

How long does it take for the application to get processed?

Depending on the account type and the necessary documents obtained, on average an individual and joint account takes 1-2 business days and a corporate account takes 3-5 business days.

What documents are required to process the application?

An individual and joint application will require a photo identification and proof of residence. Acceptable forms of ID verification include government issued passports, driver’s licenses and national ID cards. All documents should be valid (not expired), show your full name and date of birth as indicated on the Customer Agreement as well a photograph. Acceptable forms of proof of residence include but are not limited to utility bills and bank or credit card statements. Documents must be received in its entirety showing your name and home address as indicated on the Customer Agreement. The document must be dated within the last three months. A company application will require the picture ID and proof of residence for all the directors and shareholders who have a minimum 25% stake in the company. The company certificate of incorporation, articles of organization and other relevant document that identify the structure of the company, directors, shareholder and authorised persons.

What type of documents are accepted for photo identification?

Acceptable forms of ID verification include government issued passports, driver’s licenses and national ID cards. All documents should be valid (not expired), show your full name and date of birth as indicated on the Customer Agreement as well as a photograph.

What type of documents are accepted as proof of residence?

Acceptable forms of proof of residence include but are not limited to utility bills and bank or credit card statements. Documents must be received in its entirety showing your name and home address as indicated on the Customer Agreement. The document must be dated within the last three months. Confidential information such as account number(s) may be removed at your discretion. PO Box addresses are not acceptable.

How can I apply for a demo trading account?

Please visit our Demo Request section.

How long will the demo trading account remain active?

Demo accounts are valid for 60 days. Clients with a live trading account can request to have an ongoing demo for the duration of the live account.

How do I logon to the MT4 software?

On the MT4, you can go to File > Login to access the login window screen. Here you can type in the username and password that was emailed to you when you completed the demo request form from our website.

Is the demo prices the same as the live prices?

Yes, ATC is feeding the data for the demo straight from the live market pricing. However, please be advised that the orders placed on the demo account are executed within our demo server environment. The orders placed on a live account are executed within our live server environment and trades are routed to the liquidity providers. Depending on market volatility and liquidity, execution price on the live may vary from the demo environment.

What prices are plotted on the MT4 charts?

The bars on the charts are only made up of the Bid Prices (sell prices).

What time zone are the charts plotting?

The charts are set to GMT+2. (5:00 PM EST is 00:00 on the charts).

Can I add an expert advisor or an indicator on the MT4?

Yes, you can add EA’s and indicators on the MT4. Testing of an EA or Indicator can be done using a demo account.

How do I install an expert advisor or an indicator on the MT4?

Place the EA or indicator files inside of the MQL4 folder. Open the data folder within the platform by going to File > Open Data Folder. You will then find an Experts and Indicators folder inside of the MQL4 folder.

What currencies are available for depositing funds?

We accept USD.

What methods are available for depositing funds?

Bank wire
ACH - The maximum amount for this type of deposit is $10,000 per transaction.
Debit card - The maximum for this type of deposit is $10,000 per calendar month.

What are the fees for withdrawing funds?

There is a $20 wire fee for the first withdrawal of the month, subsequent withdrawals on the same month incur a $35 wire fee.

What is the next step once the funds are deposited to my account?

Once the trading account has been created and funded, the accounts department will email the login credentials to the email address on file.

How can I withdraw my funds?

To request a withdrawal of funds, visit your back office to place the request.

What are the market hours for the Forex?

The Forex market is open from Sunday at 5:05 PM EST to Friday at 4:59 PM EST. This time may change due to holiday schedules. For additional information, please visit our Contract Specs.

What are the market hours for the Metals?

The Metals market is open from Sunday at 6:00 PM EST and closes each day at 5:00 PM EST and re-opens at 6:00 PM EST. On Friday the market closes at 5:00 PM EST and re-opens on Sunday. For additional information, please visit our Contract Specs.

What are the margins needed for trading?

Margin requirements vary by currency pair. Please visit our margins section.

What is the minimum and maximum lot size that I can trade?

Our minimum lot size to trade is 0.01 (1,000) with no maximum trade size. If there are enough funds in the account to cover the margin required, the account has the ability to trade larger lot sizes.

What is the leverage that is offered?

The trading leverage is set to 50:1. For additional information, please visit our margins section.

Do you offer the MT4 software on mobile?

Yes, we offer the MT4 mobile for live accounts.

Do you offer the MT4 software for MAC?

Yes, we offer the MT4 for MAC.

Do you allow news trading?

Yes, we allow news trading. However, during news announcements, markets will be volatile, and positive or negative slippage will occur depending on market movement and the direction of your open position(s).

Can I add an expert advisor or an indicator on the MT4?

Yes, you can add EA’s and indicators on the MT4. Testing of an EA or Indicator can be done using a demo account.

What are your spreads?

As we provide core pricing, the spreads are variable and not fixed. In order to view live market spreads, you can request a demo account.

Do you charge a commission?

Yes, as we provide competitive spreads, our commission is set to 1.00 USD round turn for a mini contract (10,000 lot size) and 10.00 USD round turn for a standard contract (100,000 lot size).

Are stop losses and take profits guaranteed?

Stop losses and Take profits are not guaranteed to fill at your specified price. As these types of orders are sent as a market order, depending on market volatility, you may incur positive or negative slippage.

Can slippage occur on trades?

Yes, negative or positive slippage can occur depending on market conditions.

Are there any trading restrictions?

No, there are no set trading restrictions in place.

When is the trade desk available?

Our Trade Desk is available 24 hours a day via live chat or over the phone, service is available during standard market hours.

What are roll-over fees?

A roll-over charge of a credit or debit for each position open at 5 pm EST is applied directly to your trading account balance. To account for Saturday and Sunday, the forex market books three days of roll-over rate on Wednesdays, which makes a typical Wednesday roll-over three times the amount from another weekday.

Can my account incur a negative balance?

Yes, a trading account can incur a negative balance that may be caused by market volatility and/or market gap.

What are your margins?

The trading leverage is set to 50:1.

The trading margins are subject to change without notice. The margins listed below may not reflect the most recent requirements. Please refer to the trading platform to view the current margins. The following is a set of examples that provide an explanation on the margin based on different base currency pairs.

USD Base Currency
Lot Size / Leverage = Margin
10,000 / 50 = 200 USD (50:1 leverage)

USD Non-Base Currency
(Current Market Quote ×Lot Size) / Leverage = Margin
(1.12262 x 10,000) / 50 = 224.52 USD (50:1 leverage)

Non-USD Cross Currency
(Current Market Quote × Lot Size) = Currency Quote

The sample below is based on a market quote of 134.745 for EURJPY.

We also obtained the market quote for USDJPY (119.721) and EURUSD (1.13548).
134.745 x 10,000 = 1,347,450 JPY

JPY Currency Quote / USDJPY market quote = USD Currency Quote
1,347,450 / 119.721 = 11,254.91 USD

EURUSD market quote x Lot Size = 2nd USD Currency Quote
1.13548 x 10,000 = 11,354.80 USD

Largest USD Currency Quote / Leverage = Margin
11,354.80 / 50 = 227.10 USD (50:1 leverage)

What is your notification level on the MT4 platform?

The notification level is set to 120% on the MetaTrader 4 software. If you margin reaches 120%, the software will show a red banner indication which provides a visual notification.

What is your liquidation level on the MT4 platform?

The liquidation level is set to 100% on the MetaTrader 4 software. If your margin reaches 100%, the software will begin to liquidate the position that has the highest losing amount.

Why are the charts not populating on the MT4 window?

If you cannot view the charts, first make sure you are connected to the MT4. If you are connected, you can first try to update the charts by right clicking in the chart window and selecting “Refresh”. You can also drag the desired currency pair on the chart window to load the data.

What does “Invalid Account” mean on the MT4?

This means that the username or password was entered incorrectly, or the incorrect server was selected for the account.

What does “No connection” mean on the MT4?

This can mean the account was logged out and will need to be logged back in or that something is blocking the connection to the server, such as a firewall or antivirus.

What does “No Money” mean on the MT4?

This means that there isn’t sufficient funds in the trading account to place the lot size specified as the margin required exceeds the contract size placed.

What does “SO” mean in the comment field of the MT4 on the MT4?

This means Stop Out, this will occur when the margin level reaches 100% and the open position(s) get liquidated.

FAQs