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FAQs


The information below is a list of our frequently asked questions for the division selected below. If you have a question that is not answered below, please contact us for assistance.


  • Account Opening



    What is the minimum account size to open?
    The minimum account size to open an account is $5,000. However, if you are following a signal system, the minimum deposit may vary
    What types of accounts are available?
    • Individual
    • Joint (2 people)
    • Partnership
    • LLC
    • Corporation
    • IRA
    What is the best way to apply for a Live account?
    The fastest way to open a live account is by requesting the online application on our secured site. All information is kept confidential with ATC BROKERS and the clearing firm.
    How long does it take to open a Live account?
    Our goal is to help you begin trading as quickly as possible. The account opening process may vary between clients depending on the type of account you are opening, the turnaround time of any additional information requested and the quality of the documentation provided.
    Are there any fees to open an account?
    Opening an account with ATC is quick and easy with no fees required to apply.
  • Documents & Forms



    What documents are needed with the application?
    • A clear copy of your photo ID
    • Recently dated utility bill or bank statement verifying the address submitted on the application.
    • LOD Form to use the MT4 software
    • Additional items may be requested depending on the Account Type and information submitted on the application.
    What type of documents are accepted for photo identification?
    Acceptable forms of ID verification include government issued passports, driver’s licenses and national ID cards. All documents should be valid (not expired), show your full name and date of birth as well as a photograph.
    What type of documents are accepted as proof of residence/address?
    Acceptable forms of proof of residence include but are not limited to utility bills and bank or credit card statements. Documents must be received in its entirety showing your name and home address as indicated on the Customer Agreement. The document must be dated within the last six months. Confidential information such as account number(s) may be removed at your discretion. PO Box addresses are not acceptable.
    What documents are required to open a Corporate account?
    In order to open a corporate account we require documentation to identify the structure of the company and any directors, shareholders and authorized persons.

    Required documents include but are not limited to:

    • Certificate of Incorporation (also known as Articles of Association) filed with local government or other regulatory agency as evidence of business registration.
    • Articles of Organization which state the purpose for which the company was formed, indicate the members of the company, and permissibility of company funds to be used in investments or other similar authenticating documents must accompany this application. This document should also include a breakdown of the shares of the company. If any shareholder owns more than 25% of the company, the clearing house will require an ID and proof of residence from that individual.
    What documents are required to open a Trust account?
    Opening a Trust account requires the submission of a copy of the Trust Agreement, Trust Authorization From, and an up-to-date extract from the Trust Deed. The extract of the Trust Deed must verify the following information:

    • Full name of the Trust
    • Nature or purpose of the Trust
    • Country Established
    • Trust Settlor
    • Full name of each trustee
    • Full name of each beneficiary
    • Full name of any individual with control over the Trust
    • Executed signature page

    To open an account in the name of a trust, the terms of the trust must not prohibit or conflict with the Terms of Business with the clearing firm.
    What is the procedure to open an IRA account?
    IRA accounts are accepted. In order to create an IRA trading account, you must have an account open with one of the trust companies that the clearing house currently works with.

    For additional information, please request an application.
  • Deposits and Withdrawals



    When can the trading account be funded?
    The account can be funded once the application has been approved. An email with the funding information will be sent via email.
    How to deposit funds into the account?
    The account can be funded by check (10 business day hold), ACH (5 business day hold), wire or debit/credit card that is linked to a bank checking account.
    How to withdraw funds from the account?
    To request a withdrawal of funds, visit your back office page.

    The available withdrawal options are check, ACH, wire or credit card.

    If you funded your account with a credit card or debit card, it is required to withdraw the principal amount (deposit amount) back to your credit card. The credit card issuer may take from five business days to one billing cycle (approximately thirty days) to post back to the credit or debit card used for funding.
    What is the cost for a wire?
    There is a $25 fee for wires.
    Are there costs associated to requesting checks or an ACH?
    There are no administrative fees to request a check or ACH transfer.
    Do you accept cashier checks?
    No, cashier checks are not accepted.
    Can I lose more money than what I have deposited?
    Yes, your account can incur a negative balance. Although we have an auto-liquidation system in place to help prevent such an event, if there is a news announcement or an unforeseen event that occurs, this may trigger the market to produce extreme volatile trading conditions.
  • General



    Where is ATC BROKERS ("ATC") located?
    ATC BROKERS is located in Los Angeles, CA.
    When was ATC established?
    ATC was established in 2005.
    Which government agencies are you registered with?
    ATC is an Introducing Broker registered with the NFA [ID 0358522].
    Do you have a dealing desk?
    No, we do not have a dealing desk.
    Can I trade the futures and forex markets from one platform?
    Our Futures and Forex division are two separate divisions, each with its own platform and account.
  • Trading



    When is the Trade Desk available?
    Our Trade Desk is available 24 hours a day via online live chat or over the phone service during standard market hours.
    How much does it cost to place a trade using the ATC Trade Desk?
    In an effort to provide optimal service, our Trade Desk is available to our clients free of charge.
    Is there a minimum to continue trading the account?
    If the account falls below $250, the trading account will be set to “read only” mode and will not be enabled until additional funds are added.
    What are the Forex market hours?
    The Forex market is open from Sunday at 5:00 PM EST to Friday at 4:55 PM EST.
    What leverage does ATC provide?
    The leverage on your account plays a significant part in determining the amount of funds you need to place a trade and is set to 50:1.
    What are the margin requirements?
    Margin requirements vary by currency pair. You can find a full list of requirements on our Margins page.
    What spreads are available on Live accounts?
    The spreads with ATC are variable, not fixed. We provide institutional pricing which means the spreads you see on the platform come directly from the banks.
    Does ATC charge a commission on Live accounts?
    You can find additional information by visiting our Commission page.
    What is the smallest lot size available for trading?
    Our minimum lot size to trade is 0.05 with no maximum trade size. If there are enough funds in the account to cover the margin required, it can be traded.
    Why is there an extra digit after the decimal point?
    Pricing on the institutional feed is five digits after the decimal point. The last digit is the fractional pip value. For example, if you see EUR/USD at 1.54785 by 1.54795, the spread is 1 pip not 10 pips. Also, when using trailing stops, you need to add an extra 0. For example, 150 pips trailing stop = 15 pips.
    Do you offer Gold and Silver trading?
    We do not offer Gold and Silver trading for US clients.
    Do you offer CFD markets?
    We do not offer CFD markets for US clients.
    Does the pip value of a currency pair change over time?
    There are some currency pairs where the pip value fluctuates based on the current rates. Here are some of the pairs that are affected: USD/JPY, EUR/GBP, EUR/JPY, GBP/JPY, GBP/NZD.
    Can slippage occur on trades?
    Slippage may occur, both positive and negative, depending on market conditions.
    Do you allow news trading?
    Yes, we allow news trading. However, during news events, market volatility is increased and it is very likely that you will obtain positive or negative slippage.
    Are stop losses and take profits guaranteed?
    Stop losses and take profits are not guaranteed to fill at your specified price.
    What if there is an issue with a Live Trade?
    In an effort to quickly resolve any issues with a live trade, we ask that you complete our Trade Audit Form. All trading disputes must be logged as quickly as possible after the trading issue has occurred.
  • Platform



    How much does it cost to use the ATC platform?
    Our platforms are available to clients free of charge.
    How to request a Demo account?
    Please visit our Demo Request page.
    How long will the demo account be active?
    Demo accounts are good for 60 days. Clients with a live trading account can have an ongoing demo for the duration of the live account.
    How do I open a Live account?
    You can begin opening a live account by requesting the online application.
    Is the demo pricing the same as the live pricing?
    Yes, ATC is feeding the data for the demo straight from the live market pricing. However, please be advised that the demo cannot account for available liquidity and execution or delays.
    How to log on to the platform?
    On the MT4, you can go to File > Login to access the login window screen.
    What does "Invalid Account" mean?
    "Invalid Account" means that the username or password was entered incorrectly, or the incorrect server was selected for the account.
    What does "No Connection" mean?
    "No Connection" can mean the account was logged out and will need to be logged back in or that something is blocking the connection to the server such as a firewall or antivirus.
    Can the account connect to both the live and demo on one platform?
    You are able to switch between the live account and demo account within one platform.
    Is scalping allowed?
    Yes, there are no scalping restrictions.
    What is the stop out level?
    Warnings occur when the margin level drops to 120% and liquidation of the highest losing position occurs at 100%.
    What time zone are the charts on?
    The charts are set to GMT+2. (5:00 PM EST is 00:00 on the charts)
    Do the charts follow the "New York close"?
    Yes, the chart’s daily bars close at 5:00pm EST and there are 5 daily bars per week.
    What prices are plotted on the charts?
    The bars on the charts are only made up of the Bid Prices (sell prices).
    How to install MT4 Plus?
    You can find the instructions on our MT4 Plus page.
    How to open MT4 Plus in a chart?
    Double click on MT4 Plus found under the Scripts, inside of the Navigator window.
    Where to install an EA or indicator?
    Place the EA or indicator files inside of the MQL4 folder. Open the data folder within the platform by going to File > Open Data Folder. You will then find an Experts and Indicators folder inside of the MQL4 folder.
    Will an EA or Indicator work on the platform?
    Testing of an EA or Indicator can be done using a demo account. Most EA’s and indicators should work on the platform.
    What operating systems will the platform work with?
    The platform requires Windows XP, Windows Vista, Windows 7,or Windows 8. The platform will not run on a Mac or Chrome operating system.